FAQs | Services, Insurance, Billing (2024)

Patients are typically seen within 10 minutes of registration and are usually treated and on their way home within 45 minutes. Visit ourhomepageorlocations pagefor the most up-to-date wait times.

When visiting one of our locations, please bring your health insurance card (if you plan to useinsurance), photo ID and a list of any current medications. We will make a copy of this information for our files. If you have secondary insurance, please bring your information with you and we will submit it on your behalf.

The Health Insurance Portability and Accountability Act (HIPAA) protects patients from disclosure of confidential clinical information. With your permission, we will send a summary of your visit to your doctor(s).

We offer the option to all patients seeking urgent care services or COVID-19 testing to check in online and reserve their spot. To do this, visit ourlocations page, select the location you plan to visit and click the option for “Schedule Your Visit.” You will then be directed to a registration page with instructions on how to complete your check in.

WellNow is proud to support the communities we provide care to through local partnerships, sponsorships and regional events. Our WellNow Cares Community Program is committed to keeping our communities happy and healthy as part of our mission to help make it all better. To learn more about this program and how you can partner with WellNow, visit ourcommunity page.

COVID-19 PCR testing is available at all WellNow locations. For more information about COVID-19 testing at WellNow, visit our COVID-19 service page.

Yes, all of our locations have industry-standard X-ray equipment on-site. After a visit, patients are welcome to review X-ray images with their primary care physician or specialist. Our patients will never receive an additional charge from the radiologist who reads the X-ray taken on premises — the charge is either included in your urgent care claim to your insurance carrier or in your private fee. For certain ailments, a patient may be sent for an ultrasound, CT scan or MRI which will be done off-site, resulting in billing that is generated by that organization.

Yes, all locations offer pre-employment, school, sport, camp and collegiatephysicals.

No, patients cannot get prescription refills for chronic medical pain through WellNow Urgent Care. Chronic pain management must be handled carefully by a patient’s primary care provider and/or specialists.

No. When you set up an account with WellNow Urgent Care, same-day reporting will be custom to your request. We can send results via fax or email.

Organizations do not need a service agreement in place prior to obtaining occupational medicine services for employees. However, we do encourage companies to establish service agreements with us as they help to delineate which services your employees need as well as streamline communication for billing and reporting. With a service agreement in place, we can provide follow-up occupational medicine services for workers’ compensation cases. For walk-in occupational medicine patients whose employers do not have service agreements, payment is required at the time of service.

Yes, our providers in all of our locations are on the National Registry list.

Yes. Not only are we here to perform the services our clients need, but we assist them with staying current with the required guidelines and compliant with the required agencies.

Yes, all of our collectors are DOT drug and alcohol certified.

Yes. When injuries occur in the workplace, WellNow’s occupational medicine specialists can provide the treatment employees need to help them get back to work quickly and safely.

Yes, our occupational medicine program functions as a full-service occupational health clinic.

Yes, and rates are affordable for those without insurance — including rates for simple in-house lab tests. Additional procedures such as stitches, incision and drainage, X-rays, IV fluids or medications will result in an additional charge to the base visit. We accept payment via credit cards at the time of service.

Yes, all locations accept Medicare and Medicare Advantage plans, as well as Medicaid and most managed care options.

Unlike some urgent or convenient care centers, patients at WellNow only receive one bill — we never charge our patients an additional facility fee, which can add hundreds of dollars to a visit if a patient has an unmet deductible.

A facility fee is an additional bill that patients may be charged for visiting an urgent or convenient care facility that is affiliated with a hospital. This is a bill that is issued to a patient in addition to the doctor’s bill for services provided. In short, you receive more than one bill for one visit. Some hospital centers charge this fee, while others do not. WellNow does not charge facility fees.

WellNow requires a deposit at the time of service toward the estimated patient deductible or co-insurance amount. Payment is accepted via credit card; the deposit amount requested is dependent upon a patient’s insurance benefits and is only estimated. Copayments are due at the time of service. Please check with your insurance company prior to your visit if you have questions regarding your benefit coverage for urgent care.